Privacy Policy

1. Introduction

Skyline IT & Cloud ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information: We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number
• Business name and website URL
• Project details and requirements
• Billing information (processed securely via third-party payment gateways)

2.2 Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address, browser type, device information
• Pages visited, time spent, referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To respond to your enquiries and provide quotes
• To process payments and manage projects
• To communicate with you about project updates, invoices, and support
• To improve our website and services through analytics
• To comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but some features of our website may not function properly as a result. We do not use cookies for advertising or tracking across third-party sites.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (e.g., hosting providers, payment processors, email services). These parties are contractually obligated to protect your information.
• Legal Compliance: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related information is typically retained for 3 years after project completion for support and reference purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to certain processing activities.

To exercise these rights, please contact us at projectpstg@gmail.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa, where data protection laws may differ. We take steps to ensure adequate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: projectpstg@gmail.com
Location: Durban, South Africa
Response Time: We will respond to privacy-related enquiries within 7 business days.

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